Before returning any product, you must fill out  RMA form and include an RMA # with your return. The RMA Form is located at www.coolerguys.com/rma.html.  No returns, of any type, will be accepted without this form completely filled out and the returned item accompanied by your RMA #. 
All returns must be returned within 30 days of the original ship date.

Ship RMA items here:

CoolPC, Inc.
(RMA # Here)
11630 Slater Ave
Suite 6
Kirkland, WA 98034

CoolPC, Inc. may authorize product returns beyond 30 days from the invoice date; however these returns will be for credit issued toward future purchases only.   Shipping and order processing charges are NON-REFUNDABLE and no COD returns will be accepted under any circumstances.

In the event items are to be returned at our expense, only USPS priority mail, UPS Ground or the equivalent will be authorized.  Customer will bear all extra charges for shipping methods other than USPS priority mail or UPS. All International shipments are delivered at the customers risk of delivery.  Please see our international shipping terms for more information.

IMPORTANT:  All RMAs are subject to a 15% restocking fee for non-defective items or items without original packaging and manuals.  All items returned MUST be in re-saleable condition to receive a refund. All items also must include all applicable hardware and parts that shipped with the product.  If the items purchased are not in like-new condition, the item will be shipped back to the purchaser and refund will not be issued. Items sent to us damaged, dirty, missing parts (screws missing, missing original packing, lost parts) will be returned at the customers expense.  Partial refunds and credit will not be given under any circumstances.

Hardware sent back to CoolPC which claims to be defective will be tested and verified before a refund is given. If the unit is not defective, it will be sent back at the customer’s expense.

International returns and exchanges to and from the customer’s country are paid by that customer.  Charges are not paid by CoolPC, Inc.